We hope to get things right the first time, and to establish a good working relationship with you. We believe that you are the best advertisement for our company and that your opinion counts. To this end, we will always act swiftly to resolve any concern or complaint that you may have about our carers or service. We promise to respond to your complaint within 48 hours and that your complaint will not impact on the care and support that you expect from us.
For more information on our complaint procedure, please refer to your home care file.
Should you need to complain or give feedback to us about any aspect of the care you are receiving, please call us on 0208 667 2113 or email:firstname.lastname@example.org
In the event of a serious issue or complaint, you can contact any of the following for advice:
London Borough of Croydon Adult Social Care
Bernard Weatherill House
8 Mint Walk
Tel: 0208 7266500
London Borough of Croydon Clinical Commissioning Group
2nd Floor Zone G
Tel: 020 3668 1300