About Gracefield Home Care Services
We are located in the London Borough of Croydon but also cover the surrounding areas.
We provide personalised care and support services 24 hours, 7 days a week, in our clients’ own homes or other care settings including residential homes, nursing care homes and supported living accommodation. We are also happy to support our clients during bank holidays as their care needs are our priority.
We provide a wide range of day-to-day care and support services for the elderly and adults over 18-year-old with physical, learning or mental disabilities. We also provide respite care or crisis support for families who require a break from their caring duties.
At Gracefield Home Care Services, we understand that the care needs of each person are different; that is why we make sure care and support are tailored to each individual.
Our service manager is highly skilled and experienced in working with the elderly and adults with learning disability, mental health conditions and physical disability.
Our carers are competent and compassionate individuals who subscribe to our core belief and practice - putting our clients first in every aspect of the care and services provided.
For us, maintaining good practice in the delivery of care is an absolute priority with particular emphasis on protecting the independence, dignity and privacy of our clients.
We have a passion for giving care and empowering our clients; with this in mind, we listen to them, collaborate with their families and representatives to ensure that we maintain a person-centered service, based on their assessed care needs.
We thank you for considering our service; we hope that Gracefield Home Care Services will be your first port of call when you need support and care in your own home or require additional care and support in your residential, nursing care homes or supported living accommodation.
I started work in social care in 1993, looking after adults with learning disability. I completed a Social Science degree at Kingston University in 1997. I obtained a post-graduate diploma in Social Work from Royal Holloway University in 2003 and a post-graduate certificate in Advanced Mental Health Practice from Bournemouth University. I have undertaken many courses to enhance my social work knowledge and skills. I am an Approved Mental Health Practitioner and Best Interest Assessor. I worked for a number of local authorities in London and surrounding counties before establishing Gracefield Home Care Services. I am a compassionate person and keen advocate for those who require support with their care. I firmly believe in promoting the independence of our clients and supporting them in a manner that respects their dignity and privacy.
I am really enthusiastic about providing high quality care to our clients. I derive satisfaction from knowing that our clients can trust me to go the extra mile to ensure their care needs are met.
I hold a Masters' degree in management from the London School of Economics & Political Science. I worked in supported and general housing for almost 20 years before moving to GHCS; having managed staff for many years, I now manage the office and undertake research, ensuring that our documents are up to date.
I believe in collaborating with others to deliver the best of care to our clients; with my background in social housing, I am able to establish and nurture good working relationships with external partners to enhance the customer service experience of our clients.
Our carers are thoroughly vetted and supervised to ensure the safety of our clients. We believe in training our carers to the highest standard and supporting them to deliver a responsive and professional service; to this end, we have engaged the services of an external training company to ensure that our staff have the knowledge and skills necessary to give quality care to our clients.
Our carers are required to sign up to our values.
We aim to deliver a professional service consistently, with the needs of our clients informing every stage of what we do. We believe in promoting the independence and dignity of our clients whilst ensuring that their privacy is not compromised. To this end, we are committed to:
Listening to our clients, their representatives and working within the confines of the Care Quality Commission’s guidelines.
Maintaining a trained workforce of carers who are competent in giving care and are able to do so with compassion.
Protecting our clients’ confidentiality.
We respect diversity and are committed to working with our clients, their representatives and other relevant persons without discrimination.
We are committed to reviewing our service regularly with a view to making necessary adjustments and maintaining continuous improvement.
Gracefield Home Care Services’ vision is for clients who require care and support to have access to skilled carers who see themselves as enablers and not ‘gate-keepers’ to care.