Useful Information

If you are arranging care for yourself or a loved one over the age of 18, there are various means of financial support. You may find more information from the following sources:

London Borough of Croydon

Website: www.croydon.gov.uk

Age UK

Age UK provides services and support for older people.

Website: www.ageuk.org.uk

Carers UK

20 Great Dover Street
London
SE1 4LX

Tel: 020 7378 4999

Website: www.carersuk.org

Care Quality Commission

Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Tel: 0300 0616161

Email:enquiries@cqc.org.uk

Website: www.cqc.org.uk

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Complaints and Feedback

We hope to get things right the first time, and to establish a good working relationship with you. We believe that you are the best advertisement for our company and that your opinion counts. To this end, we will always act swiftly to resolve any concern or complaint that you may have about our carers or service. We promise to respond to your complaint within 48 hours and that your complaint will not impact on the care and support that you expect from us.

For more information on our complaint procedure, please refer to your home care file.

Should you need to complain or give feedback to us about any aspect of the care you are receiving, please call us on 0208 667 2113 or email:enquiries@gracefieldhomecare.co.uk

Emergency Contact:

In the event of a serious issue or complaint, you can contact any of the following for advice:

London Borough of Croydon Adult Social Care

Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA

Tel: 0208 7266500

Email: Referral.team2@croydon.gov.uk

Website: www.croydon.gov.uk


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London Borough of Croydon Clinical Commissioning Group

 2nd Floor Zone G
Mint Walk
Croydon
CR0 1EA

Tel: 020 3668 1300

Website: www.croydonccg.nhs.uk